Frequently Asked Questions
All our shoes are brand new and meet the same quality standards expected from footwear sold in traditional retail stores.
Our story began with a simple goal: finding high-quality sports equipment at fair prices. We searched for the best sources, tested the products ourselves, and worked hard to secure excellent deals.
By reducing the number of intermediaries and avoiding excessive markups, we can offer quality running shoes at more accessible prices—so you can enjoy every run without overspending.
Orders are generally delivered within 10 to 15 business days, depending on the destination.
Delivery times may vary according to the destination country. They do not include periods of particularly high demand or delays caused by shipping carriers.
Once your order has been processed, you will receive a confirmation email containing a tracking link. You can use this link to follow your package until delivery.
You can also view your order status at any time by logging into your customer account and visiting the “My Orders” section.
Our customer-service team is available to help.
If your package is lost, delayed, blocked, or returned, we will open an investigation with the carrier. If the order cannot be delivered for reasons beyond your control, the product will be returned at our expense.
Yes. You have 30 days from the date of delivery to return an item, provided that it is unused, includes all accessories, and is returned in its original packaging.
For complete information, please consult our Returns & Exchanges page.
Product quality is one of our main commitments. You have 30 days after delivery to notify us of any defect or quality-related issue concerning your product.
We recommend checking the size guide available on each product page before placing your order.
Yes. We ship internationally, although delivery may not be available to a limited number of countries because of transit restrictions or difficult shipping conditions.
We accept the following payment methods:
Visa.
Mastercard.
American Express.
Apple Pay.
All payments are processed through secure systems.
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Begin by removing loose dirt with a soft brush. Clean stained areas gently using warm water, mild soap, and a soft cloth. Rinse away any soap residue with clean water, then let the shoes air-dry at room temperature.
To help the shoes retain their shape, place absorbent paper inside while they dry. You should also wash or replace the laces and remove the insoles so they can air out. If unpleasant odors remain, a small amount of baking soda may help neutralize them.
Avoid using a washing machine, direct heat, or aggressive cleaning products, as these may damage the materials. Clean your shoes soon after running and store them away from direct sunlight to help preserve their condition.
You can contact our team through the contact form on our website or by email at contact@epicmotion.fr.
