You have 30 days from receipt to return your order, provided the items and their accessories are unused and in their original packaging.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. To initiate
a return, please contact us at contact@epicmotion.fr . If your return is accepted, we will send you the necessary instructions.
If the error is ours, we will cover the return shipping costs. Otherwise, the customer is responsible for them. The returned item will be inspected before any exchange or refund. Exchanges are limited to one item per order.
You can always contact us with any questions regarding returns at contact@epicmotion.fr.
Damage and problems at reception
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged, or if you have received the wrong item, so that we can assess the problem and resolve it.
Exceptions or non-returnable items
Certain types of items cannot be returned, such as custom-made products like special orders or personalized items.
Unfortunately, we do not accept returns on promotional items or gift cards.
Refunds
We will notify you as soon as we have received and inspected your return. If the refund is approved, you will automatically be refunded to your original payment method within 30 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@epicmotion.fr
Legal business: Epic motion LLC, a Wyoming, USA limited liability company
U.S. registered address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Operating/customer-service address: 15 Bd Gambetta 8, 33980 Audenge, France
Email: contact@epicmotion.fr
Phone: +1 251-384-4440
